Home  »  Privacy Policy

Last Updated: August 27, 2026

Company Name: Elite Air of West Texas

Website: https://www.eliteairofwesttx.com/

Elite Air of West Texas (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect through our website, communications, and services.

This Privacy Policy explains what information we collect, how we use it, how it may be disclosed, how long we retain it, and the choices and rights that may be available to you.

1. Who We Are

Our website address is:

https://www.eliteairofwesttx.com

Elite Air of West Texas may collect information through the Website as well as through customer communications, including phone calls, email, SMS/MMS text messages, website forms, chat, service inquiries, surveys, and review requests.

Our Website and communications are primarily intended for users located in the United States.

2. Information We Collect

We may collect information in the following ways:

Information You Provide to Us

When you request service, request an estimate, schedule an appointment, complete a website form, participate in a survey, start a chat, contact us, or otherwise communicate with us, we may collect information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing or service address
  • Service request information
  • Project details
  • Preferred appointment times
  • Photos or attachments
  • Messages and other communications
  • Survey responses
  • Net Promoter Score or other ratings
  • Feedback regarding our services
  • Information submitted in connection with review requests
  • Any other information you choose to provide

You are not required to provide personal information simply to browse our Website. However, certain information may be necessary for us to respond to an inquiry, schedule service, or provide requested services.

Information Collected Automatically

When you visit our Website, we and our service providers may automatically collect information about your device and use of the Website, including:

  • IP address
  • General geographic location inferred from your IP address
  • Browser type
  • Operating system
  • Device type
  • Language settings
  • Pages visited
  • Links clicked
  • Referring and exit pages
  • Time spent on pages
  • Scroll and interaction activity
  • Session identifiers
  • Approximate timestamps
  • Diagnostic and performance information

We may use this information to operate and improve the Website, understand visitor engagement, measure marketing performance, prevent fraud, and maintain security.

3. Comments

If commenting functionality is enabled on our Website and visitors leave comments, we may collect the information shown in the comment form along with the visitor’s IP address and browser user agent information to assist with spam detection and website security.

An anonymized string created from your email address, sometimes called a hash, may be provided to the Gravatar service to determine whether you use that service. Gravatar is operated by Automattic and is subject to its own privacy practices.

After a comment is approved, a profile image associated with your Gravatar account may be publicly visible alongside your comment.

Visitor comments may also be reviewed through an automated spam detection service.

4. Media and File Uploads

If our Website allows visitors to upload images or other files, those files may contain information that is not immediately visible.

Images may contain embedded metadata, including Exchangeable Image File Format or EXIF data. This information can sometimes include GPS location information.

You should avoid uploading images containing embedded location information unless you intend to provide that information.

Depending on how uploaded content is displayed or made available through the Website, visitors may be able to download an image and extract location or other metadata contained within it.

5. Cookies and Similar Technologies

We use cookies and similar technologies, including pixels, tags, local storage, and similar tools, to operate our Website, understand how it is used, measure performance, and support advertising and marketing activities.

Cookies may collect information such as your IP address, device and browser characteristics, Website activity, and interactions with advertisements or Website features.

Comment Cookies

If commenting functionality is enabled and you leave a comment, you may be given the option to save your name, email address, and website address in cookies for your convenience.

This allows you to avoid entering the same information again when leaving another comment. These cookies may remain on your device for approximately one year.

Login Cookies

If our Website provides user login functionality, visiting the login page may cause a temporary cookie to be placed on your browser to determine whether your browser accepts cookies.

This temporary cookie does not contain personal information and is generally discarded when you close your browser.

When you log in, cookies may be used to save your login information and display preferences.

Login cookies may remain for approximately two days, while cookies related to display preferences may remain for approximately one year.

If a “Remember Me” option is available and selected, login information may remain active for approximately two weeks.

Logging out will generally remove the applicable login cookies.

Publishing Cookies

If our Website permits registered users to edit or publish articles, an additional cookie may be saved in the user’s browser. This cookie generally does not contain personal information and may identify the post that was edited. It typically expires after approximately one day.

Managing Cookies

You can control or delete cookies using your browser settings.

You may be able to:

  • Block some or all cookies
  • Delete previously stored cookies
  • Receive alerts when cookies are being placed
  • Limit certain forms of tracking

If you disable cookies, some Website functionality may not operate correctly.

If the Website provides a cookie banner or preference center, you may also use those controls to manage certain categories of cookies.

6. Analytics, Advertising, and Marketing Technologies

We may use third-party analytics, advertising, call tracking, and communication technologies to understand Website activity and measure the effectiveness of our marketing.

These tools may include services such as:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Call tracking platforms
  • Dynamic phone number technology
  • Website chat or messaging platforms
  • Survey and review-request platforms

These companies may use cookies, pixels, tags, or similar technologies to collect information about your interactions with our Website.

Some providers may collect information over time and across websites or online services according to their own privacy policies.

We may use this information to measure advertising performance, understand how visitors reach our Website, attribute calls or inquiries to marketing sources, and improve our services.

7. Embedded Content From Other Websites

Pages or articles on our Website may include embedded content from third parties, such as:

  • Videos
  • Images
  • Maps
  • Reviews
  • Social media content
  • Articles
  • Widgets
  • Other interactive content

Embedded content from another website may behave in substantially the same way as if you visited that third-party website directly.

Those websites or services may:

  • Collect information about you
  • Use cookies
  • Use third-party tracking technologies
  • Monitor your interaction with embedded content
  • Associate your interaction with an existing account if you are logged in to that third-party service

Third-party embedded content is subject to the privacy practices of the applicable third party.

8. How We Use Your Information

We may use information collected through our Website and communications to:

  • Respond to inquiries
  • Provide estimates
  • Schedule appointments
  • Provide and coordinate services
  • Send confirmations and reminders
  • Provide customer support
  • Follow up regarding completed services
  • Administer satisfaction surveys
  • Collect NPS scores and other ratings
  • Collect customer feedback
  • Send invitations to leave reviews
  • Communicate by phone, email, SMS, or MMS where permitted
  • Operate and maintain our Website
  • Improve Website functionality and user experience
  • Analyze Website traffic and performance
  • Measure advertising and marketing effectiveness
  • Attribute inquiries and calls to marketing sources
  • Prevent fraud and misuse
  • Protect the security of our systems
  • Enforce our policies
  • Comply with legal obligations
  • Respond to lawful governmental or legal requests

We do not use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.

9. SMS, MMS, Phone, and Email Communications

If you provide your phone number or email address and consent to receive communications from us, we may contact you regarding:

  • Current or previous services
  • Service scheduling
  • Appointment reminders
  • Customer support
  • Project updates
  • Satisfaction surveys
  • NPS requests
  • Feedback requests
  • Review invitations
  • Service-related communications
  • Limited promotional communications where permitted

Message frequency may vary.

Message and data rates may apply.

You may stop receiving text messages by replying STOP to a message.

For assistance regarding text messages, you may reply HELP.

After an SMS opt-out request, we may send a one-time confirmation message confirming that your request was processed.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

We do not sell, rent, or share mobile phone numbers, SMS consent information, or text-message opt-out information with third parties or affiliates for their own advertising or promotional purposes.

We may provide mobile information to service providers that assist us in delivering communications, including messaging platforms, telecommunications providers, and other vendors necessary to provide the requested communication services.

Information may also be disclosed when required by law.

10. Who We Share Information With

We do not sell personal information for money.

We may disclose information in the following circumstances.

Service Providers

We may provide information to vendors and service providers that help us:

  • Host and maintain the Website
  • Provide analytics
  • Measure advertising
  • Track calls and inquiries
  • Deliver email or text communications
  • Operate customer communication tools
  • Conduct surveys
  • Request reviews
  • Prevent fraud
  • Maintain Website security
  • Provide other services on our behalf

These providers may process personal information only as necessary to provide their services to us and subject to applicable contractual and legal obligations.

We may disclose information when reasonably necessary to:

  • Comply with applicable law
  • Respond to legal process
  • Respond to lawful governmental requests
  • Enforce our agreements or policies
  • Protect our rights or property
  • Protect customers or other individuals
  • Detect or prevent fraud
  • Address security incidents

Business Transfers

If Elite Air of West Texas is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction as permitted by applicable law.

11. Password Resets

If our Website provides user accounts and you request a password reset, information associated with the request, including your IP address, may be included in or associated with the password-reset process or email for security purposes.

12. Registered User Accounts

If registration functionality is available on our Website, we may store personal information that registered users provide in their user profiles.

Registered users may generally be able to view, edit, or delete certain personal information associated with their account, although certain account information, such as a username, may not be changeable.

Website administrators may also be able to access and modify user-profile information when necessary to operate and administer the Website.

13. How Long We Retain Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

  • Provide services
  • Maintain business records
  • Respond to customer inquiries
  • Administer customer communication programs
  • Conduct surveys and review requests
  • Resolve disputes
  • Enforce agreements
  • Meet legal, accounting, tax, or regulatory requirements

When personal information is no longer reasonably necessary, we may delete, deidentify, or securely dispose of it according to our retention practices and applicable law.

Comments

If comments are enabled and you leave a comment, the comment and associated metadata may be retained indefinitely.

This allows the Website to recognize and approve follow-up comments and maintain the integrity and history of public discussions.

User Accounts

Information associated with a registered user account may be retained for as long as the account remains active and for an additional period where necessary for legitimate business, security, administrative, or legal purposes.

14. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, use, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. We therefore cannot guarantee absolute security.

Email, SMS/MMS, and online chat communications may not be encrypted end-to-end.

Please do not send highly sensitive or confidential information through these communication methods.

If you believe your interaction with us is no longer secure, please contact us promptly.

Our Website may contain links to websites or services operated by third parties.

We do not control and are not responsible for the content, privacy practices, security, or operation of third-party websites.

We encourage you to review the privacy policy of each third-party website you visit.

16. Children’s Privacy

Our Website and customer communication programs are not directed toward children under 18.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to investigate and, where appropriate, delete the information.

17. Your Privacy Rights

Depending on the state where you reside and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Confirm whether we process personal information about you
  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Obtain a portable copy of certain personal information
  • Opt out of certain forms of targeted advertising or sharing
  • Appeal certain decisions regarding privacy-rights requests where required by law

These rights are subject to applicable exceptions and may vary depending on your jurisdiction.

Exporting Your Information

If you have an account on the Website, have submitted information through the Website, or have left comments, you may request a copy of certain personal information that we maintain about you.

Where applicable, this information may be provided in a portable or exported format.

Deleting Your Information

You may request deletion of personal information we maintain about you, subject to exceptions permitted or required by law.

We may retain information when reasonably necessary for:

  • Administrative purposes
  • Legal obligations
  • Security
  • Fraud prevention
  • Recordkeeping
  • Establishment or defense of legal claims
  • Other purposes permitted by applicable law

18. Global Privacy Control

Some browsers and browser extensions support the Global Privacy Control, or GPC, signal.

Where required by applicable law, we will treat recognized GPC signals as a request to opt out of applicable forms of data processing, such as certain targeted advertising or sharing conducted through cookies and similar technologies.

The ability to honor GPC signals may depend on technical limitations and applicable law.

Essential cookies and technologies required to operate the Website may continue to function.

19. Do Not Track

Some browsers include a “Do Not Track” or DNT setting.

Because there is currently no universally accepted industry standard for interpreting DNT signals, our Website may not respond to all DNT signals.

You may use browser controls, cookie preference tools, and Global Privacy Control where available to communicate certain privacy preferences.

20. Where Information May Be Processed

Our Website and services are primarily intended for individuals located in the United States.

Information collected through our Website or communications may be processed, transferred, or stored in the United States.

Third-party service providers we use may process information in other locations according to their own operations and applicable privacy requirements.

21. Where Your Data Is Sent

Information submitted through the Website may be transmitted to service providers that assist us in operating the Website and providing our services.

For example:

  • Visitor comments may be checked through an automated spam detection service.
  • Website activity may be processed by analytics providers.
  • Advertising-related information may be processed by advertising platforms.
  • Calls may be processed through call-tracking or telecommunications platforms.
  • SMS or email information may be processed by communications providers.
  • Survey or review information may be processed through customer-feedback platforms.

Any third-party processing is subject to applicable contractual requirements, law, and the provider’s privacy practices.

22. No Sale of Personal Information

We do not sell personal information for money.

We may permit certain third-party analytics, advertising, and measurement providers to collect information through cookies, pixels, or similar technologies.

Depending on applicable state law, some of these activities may be considered “sharing,” “targeted advertising,” or a similar regulated activity even when personal information is not sold for money.

Where required by law, you may have the right to opt out of certain such activities through available cookie controls, recognized browser signals such as Global Privacy Control, or by contacting us.

23. How to Exercise Your Privacy Rights

To submit a privacy request or ask a question regarding this Privacy Policy, contact:

Elite Air of West Texas

Phone: 432-994-3442

Email: pa******@**************tx.com

Mailing Address:
4707 Timber Ln
Midland, TX 79707

We may need to verify your identity before processing certain privacy requests.

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

If applicable law gives you the right to appeal a decision regarding a privacy request, you may contact us using the information above and state that you are submitting an appeal.

24. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, Website functionality, technology, legal requirements, or other factors.

When changes are made, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect information.